In a Nutshell: What makes a cellphone so convenient is its size and weight — just right to carry in a pocket or purse. Unfortunately, scammers take advantage of the regularity with which people use their cellphones. RealCall helps prevent scammers from contacting people through their devices. The company uses AI models to identify and block scam and spam calls and texts. RealCall educates users on techniques for identifying scams and uses customer feedback to help improve its services.
People have more tools than ever before to get in touch with one another. Advancements in technology throughout the 21st century have enabled people to call or text others using devices that fit in the palms of their hands.
But new technologies and products have given bad actors new opportunities to deceive people and perpetrate scams that can cause financial losses.
RealCall is a company committed to preventing scammers from contacting individuals via phone calls and text messages. We spoke with RealCall’s Co-Founder and CEO, Matthew Keefer, to learn more about the company’s efforts to keep consumers safe.
“The origins of RealCall trace back to a shared feeling of deep concern and frustration among our colleagues, who, like many others, were inundated with an ever-increasing barrage of spam calls and text messages,” Keefer said.
Keefer said phone scams have grown in sophistication, and bad actors rapidly adapt to preventive measures in their effort to exploit the latest technologies.
“This realization ignited a collective mission within our group of telecom professionals to come together to develop a powerful tool that could effectively combat malicious practices and protect vulnerable communities,” Keefer explained.
RealCall leverages its team’s extensive experience in the telecommunications industry and its evolving database to harness the power of AI-based modeling. Keefer said RealCall uses AI modeling to deliver pinpoint accuracy in blocking unwanted phone and text messages.
Since its launch, RealCall has successfully blocked billions of spam calls. Keefer said the company has a steadily growing base of users, and it has saved them countless hours of frustration and potential financial losses.
AI-Powered Call Screening is Accurate
RealCall has more than 250 million phone numbers in its global database. Users can find the phone numbers of the most active robocalls made over the past 24 hours on the company’s website, which also publishes which phone numbers are using new robocall recordings. Users can select from a list of robocall phone numbers to view a transcript of the message delivered through that number, providing users confidence in assessing the nature of the call they received.
Keefer said one feature that consistently ranks high in RealCall’s user satisfaction rankings is the company’s AI-powered call-screening service. RealCall’s call-screening solution automatically identifies and answers unwanted calls, eliminating the time users would have spent answering and managing spam calls.
“Our call-screening service is like having a superpowered personal assistant who blocks the spam calls while letting important calls get through,” Keefer said. “It’s especially valuable for individuals who are bombarded with spam calls. It frees them from the mental load of constantly evaluating unknown numbers.”
RealCall offers spam and scam call-filtering capabilities. Keefer said RealCall uses an intricate AI model that analyzes calls on multiple levels, employing granular identification to block potential scam calls with exceptional accuracy.
“RealCall’s advanced technology surpasses traditional filtering methods to provide users with unparalleled protection from malicious scamming attempts,” Keefer detailed.
Bad actors can use spam and scam calls to commit financial fraud. Keefer said most people don’t realize how significant a role spam and scam calls play in causing financial harm. RealCall research indicates that Americans suffered an estimated $66 billion in financial losses due to phone scams in 2023. Keefer said the monetary losses Americans have experienced highlight the urgent need for RealCall’s solutions.
“These calls aren’t just annoying — they’re a primary tool scammers use to exploit vulnerabilities in the digital age,” Keefer said. “With personal information increasingly exposed online through data leaks and identity theft, malicious calls offer a direct line for attackers to gather sensitive information and coerce their victims into revealing personal financial details.”
Educating Users About How to Identify Scams
Keefer said RealCall uses a multipronged approach to neutralize scammers. RealCall’s trained AI blocks potential scam calls before they reach a user’s phone, shielding users from a scammer’s initial contact. RealCall also empowers users to make informed decisions regarding accepting calls by providing comprehensive caller ID information, including the caller’s name and location.
“One story that really warms my heart is about a user who says RealCall protects her elderly parents from scammers,” Keefer said. “Knowing her parents are safeguarded gives her incredible peace of mind. It’s real-life impacts like this that make us do what we do.”
RealCall’s blog educates users about phone scams. It provides tips for managing differing types of phone calls, including identifying fake police scams and the pros and cons of answering VoIP (Voice Over Internet Protocol) calls. The blog also walks users through the process of blocking various types of calls, such as ghost calls. A ghost call displays a caller ID, but when the recipient answers the call, there is no one on the other end.
Keefer said RealCall encourages its community of users to notify the company of scams they encounter.
“We’re constantly refining our AI models to block future scamming attempts,” Keefer said. “And we incorporate reporting from our community into our tactics. It’s a collaborative effort to stay ahead of scammers’ evolving schemes and protect our users’ financial well-being.”
RealCall Strives to be the Ultimate Spam Blocker
RealCall’s customer service team directly interacts with users, listening to their concerns to obtain a firsthand account of their experiences. Keefer said RealCall takes customer feedback seriously and uses numerous methods to acquire customer comments.
“Our team acts like digital detectives,” Keefer said. “We comb through customer reviews and comments across multiple platforms to uncover hidden insights into what users think and want.”
RealCall regularly sends out surveys to its customers. Keefer said the surveys help to unearth areas the company needs to improve. The feedback RealCall receives from its customers is overwhelmingly positive. Keefer said many RealCall customers have expressed gratitude to the company for providing them with peace of mind and eliminating the stress of receiving unwanted phone calls.
“Some of our customers have likened us to a fly trap, effectively capturing and blocking malicious calls,” Keefer said. “Our services allow our users to focus on their work and personal lives without the distraction of receiving unwanted phone calls.”
As artificial intelligence evolves, RealCall is dedicated to exploring ways to integrate AI models to supercharge its call identification and blocking capabilities. Keefer said he is excited about the fusion of OpenAI’s large language models and RealCall’s AI prowess.
“This intelligent partnership allows us to automatically flag suspicious calls and texts with unmatched effectiveness,” Keefer said. “OpenAI’s large language models excel at understanding the nuances of human language, and our homegrown AI shines at identifying patterns and anomalies in call data.”
By harnessing the power of AI, Keefer said he believes RealCall will stay ahead of the curve in terms of shielding users from call and text threats. RealCall’s commitment to innovation and user safety fuels its development of new and innovative services.
“We want to be the ultimate spam-blocking shield — giving everyone control of their phones and a world free from phone-based stress and scams,” Keefer said. “It’s not just about technology. It’s about empowering people, and that’s a mission worth fighting for.”