In a Nutshell: Jim Kemish, President of Sky Blue Credit Repair, took some time to explain what a new customer can expect upon enrollment, and what Sky Blue does to make that experience uniquely refreshing. After 25 years in the credit repair industry, his positive customer experience formula remains simple: Everything revolves around the customer, 100% of the time.
Your credit score can make you feel one of two ways — satisfied or scared. You may not give your credit score much thought if it’s sufficiently high enough to get the mortgage rate you want, land the job you’ve interviewed for, or obtain the credit card you most desire. However, anyone in the range of fair to poor credit knows that it can be a haunting number.
A few missed bills, an unforeseen medical expense, or even something as simple as never having built a credit history in the first place can leave you with far fewer options than those available to consumers with credit scores in the 700+ range. Slipping below that number can leave you feeling scared that your finances are coming undone, and you’re losing control. But in an office building in South Florida, Jim Kemish works hard to keep his staff at Sky Blue Credit Repair motivated and focused on the company’s end goal — to put people back in control of their credit.
“We want to make sure every caller feels that there’s hope regardless of their situation,” Kemish said. “So we ask ourselves ‘What is the right thing to do?’ for every customer.”
Sky Blue’s fundamental commitment to provide transparent pricing, go the extra mile with due diligence, deliver genuine value, and deliver a no-strings-attached money-back guarantee is what sets it apart in the industry.
In addition to this formula, Sky Blue has gone the extra mile by introducing some of the best technology available in the space — including a revolutionary feature that allows them to pause their service if an unexpected bill comes up — to simplify the user experience and give clients the ability to manage their accounts remotely.
Your Sky Blue Portal Gives Clients More Control
The world has gone mobile, which is why Sky Blue knew early on it needed to invest in technology that allows customers to access the details of their account from wherever they are.
“I think it’s expected to have more interactivity, but we wanted to be really competitive, as well,” Kemish said. “So when we built out our portal, rather than just offering them the ability to monitor their progress, which is a very standard thing, we thought about what we could do to offer more functionality, and we decided to build it right on top of the billing system.”
Sky Blue knows its customers are all aiming to achieve improved credit scores. However, life can take unexpected turns. In some cases, people may have to deal with a surprise expense and have a difficult time making their monthly payment. That’s why Sky Blue gives clients control of every aspect of their account with a pause button they can use to avoid making a payment when they don’t have the funds in their account to cover it.
Additionally, Sky Blue’s app gives customers the ability to track — in a highly visual way — the progress of how many items on their credit reports have been corrected, while also providing them with complete account control and personalized tips to improve their credit scores.
Sky Blue Company Culture — Rooted in Customer Service
One of the unique aspects of Sky Blue is that there is zero sales pressure. Every caller is treated to a genuinely informative conversation in which their interests are put first. This is by design; no one at Sky Blue is paid on commission.
Client Issues like “Getting Started” Solved by Dedicated Team Members
To reflect this customer-centric approach, Sky Blue refers to its sales department as the “Get Started” Team, and each member is trained to help each prospect find real solutions.
In addition to the Get Started department, Sky Blue employees are divided into teams specializing in Credit Analysis, IT, Customer Support, and even a four-member Receptionist Team to make sure that incoming customers are routed efficiently and professionally.
While all Sky Blue employees are specialists in their department, they also receive ongoing cross-training in other areas to make sure they understand the full scope of the work the company does. A good example of this is how Customer Support team members spend a year in other areas of the company before they can join the Support Team and engage with customers.
Free Online Credit Tips Keep the Client’s Best Interest in Mind
Another way Sky Blue assists its clients in making better credit decisions is with the detailed credit tips listed on its site. Three main categories of tips serve as useful resources for current and prospective credit repair clients:
- Basic Credit Repair Tips
- Collection and Legal Issue Tips
- Credit Score Optimization Tips
Topics include “Understanding Statutes of Limitation,” “How to Deal With Collectors,” and “Protect Your Credit Repair with Savings.” In addition, the Sky Blue website offers guided tutorials and an indexed Q&A section covering 22 categories from “Authorized User Accounts” to “Student Loans.”
The Sky Blue approach is to ensure clients feel, from day one, that the credit repair process is truly all about them.
“When we feel we’ve done all we can,” Kemish said, “We call to tell them we feel we’ve reached a point of diminishing returns, and customers always seem to be impressed by that.”
To achieve its goal of being as transparent and helpful as possible, Sky Blue provides clear and simple pricing for its services, without upsells for more work for each client:
- Individuals: Set-up & initial review of accounts $69; monthly ongoing service $69
- Couples: Set-up & initial review of accounts $99; monthly ongoing service $99
- A three-bureau credit report is required, which Sky Blue offers for $29
Clients can choose to pull the three-bureau credit report through Sky Blue or on their own, but either way the report will be reviewed by the credit experts on the Sky Blue staff.
A Simple Process Helps Clients Achieve their Goals
The Sky Blue team then dissects what can and cannot be disputed within each credit report based on the statute of limitations and other legal criteria, some of which is federal and some of which varies from state to state.
Once an action plan is created, the Sky Blue team gets to work quickly by sending up to five disputes per bureau every 35 days. Results are typically seen within 30 days.
Whether clients are trying to qualify for a mortgage to buy a house or just want to raise their score the last 20 points into the next tier, every client’s goal is different, and therefore every action plan will be different as well. However, most clients do end up working with Sky Blue for about six months to reach their personal credit goals.
Standing Behind Its Service with a Money-Back Guarantee
Sky Blue is committed to helping each customer, and the company stands behind that promise with a satisfaction guarantee.
“We have the only truly no-strings-attached, no-fine-print satisfaction guarantee in the industry,” Kemish said. “If a client is not happy with the service for any reason during the first 90 days of membership, we refund them 100%.”
Many credit repair companies have restrictions as to what will qualify you for a refund, which means it isn’t actually guaranteed. The only part of your out-of-pocket costs during the 90 days of Sky Blue service that can’t be refunded is the cost of your credit report, as that is charged by a third party.
Final Thoughts When Considering Credit Repair
Poor credit doesn’t have to be scary if you have help to understand the problem and fix it. Sky Blue is dedicated to providing expert assistance to anyone who needs it. The Sky Blue company culture and its complete focus on the customer make Sky Blue a great choice for anyone looking for assistance.
“Whether it’s giving customers the ability to pause their service through the app or the fact that we are super responsive to any request that a customer makes, everything we’ve built here has been about taking care of the customer and making sure they are incredibly satisfied with the experience that they’ve had with us,” Kemish said. “We offer complete transparency, the best value, the most features, and the most flexible membership.”